Refund Policy

Refund Policy

Last Updated: February 7, 2026

Overview

At Book Bus Tickets, we understand that travel plans can change. Our refund policy is designed to be fair and transparent while complying with bus company (Greyhound, FlixBus, etc.) fare rules and regulations. This policy outlines the terms and conditions for refunds, cancellations, and ticket modifications.

1. Refund Eligibility

Refund eligibility depends on several factors:

• Ticket Type: Refundable vs. Non-refundable tickets
• Fare Rules: Specific terms associated with your ticket purchase
• Timing: When the cancellation is requested relative to departure
• Reason: The reason for cancellation (passenger-initiated vs. service disruption)

2. Refundable Tickets

Refundable tickets can be cancelled for a full or partial refund, subject to the following:

• Cancellation must be requested before the scheduled departure time
• A cancellation fee may apply (typically $25-$50 per ticket)
• Refund amount = Ticket price minus cancellation fee
• Processing time: 7-14 business days to the original payment method
• Refunds are issued to the original form of payment

3. Non-Refundable Tickets

Non-refundable tickets cannot be refunded but may be eligible for:

• Ticket Exchange: Change to a different date/time (subject to availability and fare difference)
• Change Fee: Typically $25-$50 per ticket plus any fare difference
• Travel Credit: In some cases, credit may be issued for future travel (subject to terms)
• Changes must be made before the scheduled departure time

4. Cancellation Timeframes

5. Service Disruptions and Cancellations by Bus Companies

If Greyhound, FlixBus, or other bus companies cancel or significantly delay your bus due to:

• Weather conditions
• Mechanical issues
• Road conditions or maintenance
• Other operational reasons

You are entitled to:

• Full refund with no cancellation fees
• Rebooking on the next available bus at no additional cost
• Travel credit for future use

6. Round Trip Tickets

For round trip tickets:

• Each segment (outbound and return) is treated separately
• You can cancel one segment without affecting the other
• Refund policies apply to each segment individually
• If you cancel the outbound trip, you must also cancel the return trip to receive a refund

7. Group Bookings

Special refund terms apply to group bookings (10+ passengers):

• Group cancellation policies may differ from individual tickets
• Contact us at 833-444-7585 for group booking refund information
• Group bookings may have different cancellation deadlines

8. Processing Time

Refund processing times:

• Credit/Debit Cards: 7-14 business days
• PayPal: 5-10 business days
• Bank Transfer: 10-21 business days
• Processing begins after cancellation is confirmed
• You will receive email confirmation when refund is processed

9. How to Request a Refund

To request a refund or cancellation:

1. Call Us: 833-444-7585 (Recommended - fastest processing)
2. Email: info@bookbustickets.store (Include booking reference number)
3. Online: Use the cancellation link in your booking confirmation email

Required Information:

• Booking reference number
• Passenger name(s)
• Departure date and route
• Reason for cancellation

10. Partial Refunds

Partial refunds may apply in the following situations:

• Multi-segment trips where only one segment is cancelled
• Group bookings where some passengers cancel
• Upgrades or add-ons that are cancelled separately
• Service fees that are non-refundable

11. Non-Refundable Items

The following are typically non-refundable:

• Booking service fees
• Processing fees
• Insurance premiums (unless policy allows)
• Special services that have already been provided

12. Disputes and Appeals

If you believe you are entitled to a refund that was denied:

• Contact our customer service team at 833-444-7585
• Provide documentation supporting your claim
• We will review your case within 5-7 business days
• You may also contact the bus company (Greyhound, FlixBus, etc.) directly if the issue is service-related

13. Contact Information

For refund inquiries or assistance:

• Phone: 833-444-7585 (Available 24/7)
• Email: info@bookbustickets.store
• Address: W Bullard Ave, Fresno, CA
• Business Hours: 24/7 Customer Support